Updates on COVID-19
We can’t wait to see you!
The Kootenai Tribe of Idaho announced today that the Best Western Plus Kootenai River Inn Casino and Spa will reopen this Saturday, May 16th.
“We are excited to welcome back our loyal Guests and our great group of team members are looking forward to getting back to work as well” Gary Aitken, Jr., Chairman of the Kootenai Tribe of Idaho said.
“We are very happy that the Kootenai Tribe paid all wages including tips to our team members during this closure”, said Tom Turpin, General Manager. “Our employees are absolutely critical to our success and I am pleased they were taken care of.
During the nearly seven week shutdown of all but the Guest rooms, the team at the Kootenai River Inn Casino and Spa has been busy working on improvements of the facility while there have been limited Guests. Things like restriping of the parking lot area, resurfacing of pool area including draining and cleaning pool and hot tub, shampooing the vast majority of all carpeted areas, transitioning the Fireside Casino and Deli to non-smoking Casino and Deli, detailing of all Guest rooms, public areas, etc. Along with that, the team has implemented enhanced cleaning measures, social distancing protocols in all public areas and installed hand sanitizer stations throughout to insure our Guests and Team are safe. The Casino rooms will be open from 7am to 11pm Sunday through Thursdays and until 2am on Friday and Saturday nights. This will allow for detailed deep cleaning after hours.
Masks and temperature checks will be initially required for all Guests and Team Members entering the building. Guests should be prepared to provide their own masks, as a limited supply will be available. This will be closely monitored and assessed on a weekly basis through the early stages of the opening.
On Saturday, The Springs restaurant will open at 6:30am, The Casino rooms will open at 7am and The Kootenai Spa will open at 9am.
Check out our Frequently Asked Questions for more information.
Targeted Reopen Date – 5/16
With the safety and health of our Guests and Team Members in mind, the ownership of the Kootenai River Inn Casino and Spa has targeted a May 16th date for the casino operations, restaurant and Spa to reopen for business.
As we navigate through these challenging times, please realize that operations have been adjusted to accommodate the current situation we live in. We will be implementing additional health and sanitation protocols as well as changes to the operation, including the conversion of the Fireside Casino & Deli to non-smoking. Smoking is still allowed in the Kootenai Falls Casino. We hope to go back to something more normal as soon as possible and want our Guests and Team Members to know that our number one goal is their well-being.
We will confirm the reopening date as we get closer to May 16th. In the meantime, please feel free to contact us at email@example.com.
Update! See what we’ve been up to …
To our Valued Guests and Team Members,
We hope you are all doing well and staying safe during the uneasy time in all of our lives.
In our last update in early April, we shared with you our extended closure through the month of April. Since then, we have been working hard preparing for our reopening. We are excited to share with you some of the things our team members have accomplished in the past five weeks. We have shampooed the vast majority of our Guest rooms as well as all the casino rooms and restaurant. The parking lot has been restriped and the pool and hot tub have been drained, cleaned and the floors resealed for your enjoyment. We have also conducted a deep cleaning in our back of the house areas such as kitchen, deli, housekeeping, etc. and repainted certain public areas including The Springs restaurant. We have also made a decision to expand our Non-Smoking Casino floor to include the Fireside Casino and Deli. Our largest room, Kootenai Falls will continue to allow smoking. Along with multiple hand sanitizing stations throughout the entire facility, all of this will enhance our improvements of a clean and safe environment moving forward. This has been done by our amazing team members looking forward to the day we reopen and see our wonderful Guests again.
While we still do not have a specific opening date to announce, we are getting closer to making that decision. We will continue to work on our new social distancing measures that will be implemented throughout our facility and have all of this ready when the day comes to open back up. In the meantime, stay safe and please adhere to the recommended practices shared by our health experts.
We will make an announcement soon so please continue to keep an eye on this page or Facebook.
Closures Extended until May 1st
With an abundance of caution and the safety for our Guests and Team Members in mind, a decision has been made to extend the closure of the Kootenai Casino, dine-in operations of the Springs Restaurant and Kootenai Spa until May 1st. The hotel Guest rooms are still opened at this time.
The leadership of the Kootenai Tribe of Idaho cares about our community and the Guests that come to visit our beautiful town. We understand these are tough and challenging times in all of our lives and encourage everyone to “Stay at Home” to protect yourself, your families and others around.
We hope to re-open the Kootenai River Inn Casino and Spa to full operations as soon as possible and will continue to keep you informed. In the meantime, please do not hesitate to contact us at firstname.lastname@example.org if you have any questions.
Full Lunch & Dinner Menu Available for Curbside To-Go
Available at the Springs from 4-8pm. Excluding soup and salad bar.
Click here for more information and to view menu.
Temporary Closure Notice: Casino, Springs & Spa
Due to the increasing concern and growth of the current COVID-19 pandemic and the safety and health of our Guests and Team Members, the leadership of the Kootenai Tribe of Idaho has decided to close portions of the Kootenai River Inn Casino and Spa beginning Saturday evening. Below are the closures and times going into effect:
- Casino Rooms will be closing effective at midnight (3/21) Saturday night/Sunday morning. We will be continuing our social distancing during this time with limited machines to accommodate spacing.
- Hotel rooms will remain open at this time accommodating necessary travel needs.
- The Springs Restaurant & Lounge will close FOR DINE IN SERVICE effective Saturday night (3/21) at 9:30pm. We will be continuing our social distancing during this time with limited tables to accommodate spacing.
– We will be offering “To-Go” meals during this closure.
- The Kootenai Spa will close Saturday (3/21) at 6pm.
- Pool and Fitness Center will close immediately.
The above portions of the facility will be closed for approximately 2 weeks and are planning on reopening at noon, Friday, April 3rd. This is subject to change. Updates will be announced throughout this timeframe.
These closures are precautionary measures decided by Kootenai Tribe of Idaho leadership and management of the facility. At this time, there have been no reported cases at the Kootenai River Inn Casino and Spa or in the Bonners Ferry area.
I am also happy to share with you that the Kootenai Tribal Leadership has made a decision that all Kootenai River Inn Casino and Spa team members will continue to receive their wages and benefits throughout this temporary closure.
On behalf of the Kootenai Tribe of Idaho and the management and team members of the Kootenai River Inn Casino and Spa, the health and safety of our Guests and you is our number #1 concern.
If you have additional questions, I can be reached at email@example.com.
Please stay safe and healthy!
Update – 3/18/20
On behalf of our entire Team, we again hope everyone is staying safe and healthy. We would like to take a moment and update everyone on the Kootenai River Inn Casino and Spa’s latest changes to the operation to insure the safety and health of our Guests and Team.
In light of the recent developments, we have decided to POSTPONE our 25th Anniversary Celebration to a later date, hopefully in May. We realize this is uncharted territory for all of us and value our Guests and Team but feel this is a prudent decision. We do promise that we will have this Celebration at a later date to be determined and all current qualifiers can be assured that their names will be in the drawing.
To be specific, the March 25th promotion of $25 pre-loaded bonus play to our current segmented players and the March 31st, $25,000 giveaway will also take place at a later date, hopefully in May.
Things are changing rapidly and we can assure you we will keep you informed of the latest updates here at the Kootenai River Inn Casino and Spa.
Thank you for your continued loyalty and please be safe and stay healthy!
Update – 3/17/20
On behalf our our entire Team, we hope everyone is staying safe and healthy during this time. I would like to take a moment and update everyone on the Kootenai River Inn Casino and Spa’s latest changes to the operation to ensure the safety and health of our Guests and Team.
We have implemented a “social distancing” program both in our Springs Restaurant and Lounge and Casino rooms effective immediately. This is being done by closing down tables to create additional space and temporarily turning off gaming machines (every other one) to allow for personal space. We have also cancelled Water Aerobics for the foreseeable future as well as our Bingo session this Saturday, March 21st. Furthermore, we have made a decision to pull our salad bar until further notice and are encouraging those who wish to have a nice meal from the Springs to take advantage of our enhanced “To-Go” program being implemented today. There will not be any additional charges or mandatory gratuities for this program. We will also be closing down our Casino rooms from 11:00pm to 7am (Sunday – Thursday) and 12:00am – 7am (Friday & Saturday) to conduct deep cleaning on a nightly basis.
Along with our enhanced cleaning and sanitation programs already in place please be assured the ownership of the Kootenai River Inn Casino and Spa (Kootenai Tribe of Idaho), Hagadone Hospitality Co. and the Team at the facility are committed to continuing to provide the best service possible in a clean and sanitary facility. We are monitoring this COVID-19 event closely and will continue to keep you updated.
Thank you for your continued loyalty. Please be safe and stay healthy!
Curbside Pick-Up & To-Go Available at the Springs
Call the Springs at 208-267-8511 #307 to place your to-go order or ask for Curbside pick-up. There will not be any additional charges or mandatory gratuities. Your safety is our top priority!
Letter from Management
Read a letter from management regarding the COVID-19 virus and what Kootenai River Inn is doing during this difficult time.
Bingo Canceled – March 21st
Bingo on Saturday, March 21st is canceled to prevent the spread of the virus. We will continue to post updates as to the status of other events and happenings.
Water Aerobics Postponed
Water Aerobics is postponed until further notice.